B I Z A I L A S T

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Tilley Shop Customer Support Case Study
E-commerce

Tilley Shop

Challenge: High volume of pre-purchase questions from shoppers during evenings and weekends, with no support team available after hours. Visitors left without answers and abandoned their carts.

Solution: Biz AI Last deployed an AI chatbot trained on their product catalogue. It handles common questions 24/7 and escalates high-intent buyers to live agents via text or video chat, capturing leads even while the team sleeps.

99.9%

After-Hours Lead Capture Rate
Savills Estate Customer Support Case Study
Real Estate

Savills Estate

Challenge: Property enquiries came in at all hours but agents were only reachable 9–5. After-hours website visitors left with no response, and hot leads went cold overnight.

Solution: The AI chatbot qualifies every visitor and captures contact details and property preferences 24/7. High-value prospects can instantly connect with a live agent via audio or video chat for a virtual property walkthrough.

-70%

Lead Response Time
Edu AI Last Customer Support Case Study
Education Tech

Edu AI Last

Challenge: Students and educators across multiple time zones needed instant answers on course content, enrolment, and technical issues — at any hour of the day.

Solution: Biz AI Last's AI chatbot handles enrolment FAQs and course queries around the clock. Live agents join via text or audio chat for complex support. Student satisfaction jumped significantly.

98%

User Satisfaction (CSAT)
Social Capital Customer Support Case Study
B2B SaaS

Social Capital

Challenge: A growing B2B SaaS company with an international client base. Prospects wanted instant answers during product evaluations; delayed responses were costing them demo bookings and deals.

Solution: The AI chatbot qualifies incoming leads and answers product questions instantly. When a prospect is ready, they can book a live video demo directly from the chat widget — no email back-and-forth needed.

$48K

Extra Revenue from Captured Leads

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