We provide complete IT support through four escalation levels. First, our AI assistant tries to resolve problems automatically. If it can't, you're connected to a live IT expert via our website tool (text, audio, or video). If the issue needs hands-on access, we connect remotely to your machine. And when a physical presence is required, we send a certified technician to your location. All four levels are available 24/7.
Our AI isn't just a chatbot — it's the first step in a complete IT support process. It analyses your problem, guides you through proven troubleshooting steps, and attempts to resolve the issue without human intervention. If it can't solve it, you're seamlessly connected to a live human IT expert who already has the context of your issue. No repeating yourself.
Almost everything: network and connectivity problems, server issues, email configuration, software installation and troubleshooting, printer and peripheral setup, security concerns, data backup and recovery, hardware diagnostics, operating system errors, cloud service configuration, VPN setup, and more. If it involves IT, we can help.
How It Works
When guided support isn't enough, our technician initiates a secure, encrypted remote connection to your computer or server. You grant permission before any access begins, and you can watch everything happening on your screen in real-time. The connection is terminated the moment the issue is resolved. We use industry-standard encryption protocols to keep your data safe.
We send a technician to your location when the issue truly cannot be resolved remotely. This includes hardware failures (hard drives, power supplies, motherboards), network cabling and infrastructure work, server rack installations, and any problem requiring physical access to equipment. Both scheduled maintenance and emergency visits are available.
It's a tool embedded on your website (or accessible through our portal) where you and your team can report IT issues, chat with our AI assistant, and connect to live IT experts via text, audio, or video — all from your browser. No extra software to install. It's also available to your customers and visitors if you want to provide them with IT-related support.
Pricing & Plans
We offer simple, transparent pricing. All four levels of IT support are included in every plan: $300/month or $3,000/year (saving $600). There are no per-ticket, per-device, or per-user fees. Unlimited support requests are included. See our Pricing page for full details.
Yes, we offer a 14-day free trial with full access to all IT support services — AI triage, live expert support, and remote connection. Experience the quality of our support before committing. No credit card required.
Yes. We believe in earning your trust every month. You can cancel your plan at any time with no penalties or cancellation fees. If you cancel, you'll continue to receive full IT support until the end of your current billing period. No long-term contracts.
aNSWERING YOUR QUESTIONS
